Privacy Policy (bigskyevents.com.au)

Big Sky Events (“we”, “us”, “our”) is committed to protecting your privacy while delivering memorable themed experiences and event services. This Privacy Policy explains how we collect, use, store, and share personal information when you visit bigskyevents.com.au (the “Website”), contact us, or request an event proposal.

By using our Website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are

Big Sky Events is the data controller for personal information collected via our Website, meaning we decide how and why your data is processed.

Contact: support@bigskyevents.com.au

2) What We Collect

We collect only the information needed to respond to enquiries and plan events effectively, including:

Information you provide

Name
Email address and phone number
Event details (date, location, guest count, theme preferences, budget range, special requests)
Any details you include in messages or forms

Information collected automatically (usage data)

Device and browser type
IP address (may indicate general location)
Pages viewed, time spent on pages, referring pages
Basic analytics and cookie data (see our Cookie Policy)

We do not knowingly collect sensitive information unless you choose to provide it (e.g., accessibility requirements). If you provide sensitive information, you consent to us using it only for the purpose you shared it.

3) Why We Use Your Information

To respond to your enquiry and provide quotes, proposals, or availability
To plan and deliver events, including coordination, logistics, and tailored recommendations
To communicate with you about updates, changes, and confirmations
To improve our Website performance, content, and user experience (analytics)
To comply with legal obligations (record-keeping, tax/accounting, dispute handling)
Marketing (optional): with your consent, to send updates about event services, themes, or promotions (you can opt out anytime)

4) Legal Bases for Processing

Performance of a contract / steps before a contract
Legitimate interests (running our business, improving the Website, preventing misuse)
Consent (marketing communications, certain cookies where applicable)
Legal obligation (record-keeping and compliance)

5) Sharing Your Information

We share personal information only when necessary and only with trusted providers, such as:

Event partners and suppliers (e.g., performers, stylists, venues) only when needed to deliver your event
Website hosting, analytics, and IT service providers
Professional advisers (accountants, lawyers) where required
Authorities if required by law

We do not sell your personal information.

6) International Transfers

Some service providers may process data outside Australia. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure systems, access controls, and encryption where appropriate. No system is 100% secure, but we work to reduce risk and protect your data.

8) Data Retention

Enquiry and event-planning data: typically retained for up to 4 months after the last contact
Website analytics/usage data: typically retained for up to 2 months

We may retain certain records longer where required by law (e.g., tax or accounting obligations).

9) Your Rights and Choices

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time
Request a portable copy of your data where applicable

To make a request, contact us at support@bigskyevents.com.au. We aim to respond within 30 days, subject to legal exceptions.

10) Children’s Privacy

Our Website and services are not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If we become aware we have collected such data, we will delete it promptly.

11) Third-Party Links

Our Website may include links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

12) Business Changes

If Big Sky Events is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that process. We will take reasonable steps to notify you and protect your information.

13) Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Website indicates acceptance of the updated policy.

Contact Us

Big Sky Events

Email: support@bigskyevents.com.au